ORICON ME (Minato -ku, Tokyo), which conducts customer satisfaction surveys, conducted a satisfaction survey on mobile carriers and career cheap brands.As a result, the first place in the "mobile carrier" ranking was Rakuten Mobile, and the overall ranking of the "Career Cheap Brand" ranking was the new price plan "Ahamo".
「満足度の高い『携帯キャリア』『キャリア格安ブランド』」ランキング、結果は？（写真提供：ゲッティイメージズ）2021年オリコン満足度調査『携帯キャリア』『キャリア格安ブランド』総合ランキング（以下リリースより）Rakuten Mobile, which launched a service as a fourth carrier in April 2020, was the first place in the “mobile carrier” ranking.Of the nine evaluation items, the company won the first place in six items: "subscription procedure", "ease of initial setting", "price plan", "terminal lineup", "cost performance", and "attached service".Especially in the evaluation items consisting of small items such as the ease of understanding, optimal, and ease of selection of the price plan, the "price plan" is nearly 10 points and 10 points..Eight points gained first place.
Docomo, the second largest overall, won the first place in three items: "ease of connection", "support service", and "guarantee service" by evaluation items.
People who actually use Rakuten Mobile say, "The monthly fee is cheap. It was good that the plan was simple and easy to understand" (20s, women), "One year mobile fee is free, from the dedicated app.There were comments such as "It was good that the call was good for free" (20s, women), and "It was good that the monthly fee was cheaper than when using Rakuten MVNO line" (50s, male).
In addition, the target company of the satisfaction survey of "Mobile Carrier" has been a four companies (NTT DoCoMo, au, SoftBank, Rakuten Mobile) that holds a mobile line network and provides communication services directly under its own brand.In addition, the investigators will be either a smartphone and feature phone new contract, model change, and a transfer of carriers within the past year, and 8444 users from 15 to 84 years old nationwide currently used.The survey was conducted on the Internet questionnaire between July 9-26.
『携帯キャリア』評価項目別ランキング『キャリア格安ブランド』ランキング1|2|3次のページへCopyright © ITmedia, Inc.All Rights Reserved.
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