"JTB's Future Store Katachi" Opened Corporate Release in Aeon Mall Iwaki Obama | Daily Industry Newspaper Electronic Version

(2018/6/8)

Category: Product service

Release issuance company: JTB Co., Ltd.

The new business "Travel Lounge" is a new business format on June 15, 2018 (Friday) on Friday, June 15, 2018 (Headquarters: Shinagawa -ku, Tokyo; President: Hiroyuki Takahashi) remote (remote).Open the travel lounge "My Travel Living" in Aeon Mall Iwaki Kohama.With the advancement of ICT, the purchase method of traveling products has spread diverse, such as direct sales and OTAs, and "Future shops in the future" that combines digital technology and human touches to provide "value unique to JTB".It is a form.Conventional travel stores have set up consultation counters and sales staff, and have been face -to -face sales in real space.The lounge to be opened this time does not install consultation counters or sales staff, but only for lounge use guidance.Travel consultation is performed by an operator in a remote place using the monitor installed in the lounge.Use digital technology to provide services and information equivalent to the environment that is serving customers in real space.In addition, we have designed to be able to plan with families and friends while relaxing in the living room at home.This remotely customer service type and unmanned a -manualized store "My Travel Living" will be the model store of the new business format, and the marketing information that can be obtained, the voice of the customer, and the response to purchasing habits at unmanned stores that are still unfamiliar in Japan.And as a JTB group, we will prove the "form of future shops".■ Lounge Outline / Name: JTB My Travel Living Aeon Mall Iwaki Hahama ・ Location: AEON Mall Iwaki Onahama 2nd floor ・ Start of operation* Excluding year -end and New Year holidays (12/30 to 1/3) ・ Products handled: planning travel products (domestic travel/overseas travel) ■ Service Overview Providing a space inspired by the living room and garden at home. ・ Rather than traveling agencies (= counter customer service style), you can plan for travel with family and 3rd generation and friends while relaxing like a living room at home.Provides a comfortable space.・ In the open space (garden), you can prepare travel pamphlets and travel books and view them freely. In the development living room of the remote customer service, you can consult a travel consultation through two monitors with a remote location.On the other hand, the monitor is used for communication while looking at each other by operators and customers.On the other hand, the operator can perform remotely operations, display pamphlets, to prove a web search screen for acquiring and provide travel -related information, and projections.It is shared in places where the same screen is far away, and can be viewed on both sides.Despite the remote customer service, we will create a place as if you are receiving customers at real stores. Use is pre -ordered, and in the lounge, the guide to use the facility will guide you and use it on the Internet (50 minutes once, free of use).If there is a lounge space, we will guide you at any time.・ In the lounge, the floor guide to use the facility always responds at all times (you cannot consult with the guide).・ Travel consultation and application are accepted by the JTB Group's call center.・ Travel contract is a mail order with the application destination (call center).Through this initiative, JTB will create a useful value of JTB that is useful for customers, market and society.Please experience the "future shop" called My Travel Living!■ Aeon Mall Iwaki Onahama (newly established) Overview "Onahama Port Earthquake Earthquake Disaster Reconstruction Land Revision Project" is located in the ground, and as a "symbol of reconstruction" listed by Iwaki City, it is also a disaster prevention mall and "lively city.Aiming for a lifestyle mall that proposes new value for living in order to contribute to the "base creation".Location: Iwaki City, Fukushima Prefecture Iwaki City Planning Business Obama Port Reconstruction Earthquake Reconstruction Land Iwaki District Domestic District District Number of Land Specialty Store: Approx.Corporate press release to PRTIMES Top

* Prices, specifications, services, etc. of the products described in the news release are as of the date of announcement.Please note that it may be changed without notice.