"I can't receive calls on Rakuten line iPhone" problem Confirmed the current situation with Rakuten Mobile (ITmedia Mobile) --Yahoo! News

Rakuten Mobile iPhone product information. No notice has been given regarding the problem of not being able to receive calls (as of December 20, 2021).

The number of voices saying "I can't receive calls on Rakuten Mobile's iPhone" is increasing online. When using an iPhone on a Rakuten Mobile line, the incoming call will not be displayed even if the other party makes a call, and the phone will switch to an answering machine. When you search for "Rakuten Mobile cannot receive calls" on Twitter etc., many people say that they cannot receive calls. [Image] What to do if you cannot make a voice call According to a report from the Sankei Shimbun, the Ministry of Internal Affairs and Communications has asked Rakuten Mobile to investigate the cause and resolve it. Rakuten Mobile has changed the specifications of the "Rakuten Link" app for iOS since July 2021, and calls to the iPhone are now received by the iOS standard "phone" app instead of the Rakuten Link app. .. There are also opinions that this specification change is the cause of not being able to receive calls. By the way, the author operates Rakuten Mobile with eSIM on the "iPhone 13 Pro" and has the Rakuten Link app installed, but when I made a call from a docomo line or au line to the Rakuten line, I received a call without any problems. What's happening on Rakuten Mobile's iPhone? I confirmed with the company's public relations. ――Are you aware of the events that cannot be received? Also, is it occurring only on the iPhone, not on Android? We sincerely apologize for any inconvenience and inconvenience caused to our customers regarding the phenomenon of inquiries from Rakuten Mobile. Since we have received inquiries from some customers, we will guide you on how to deal with it while asking about the usage situation and the environment in which you are using it. We are currently investigating what has happened while checking the usage status of our customers, so we will refrain from answering about the status of the terminal OS at this time. ――This kind of problem has not occurred on my iPhone, but do you know under what conditions it will occur? Rakuten Mobile We are investigating while checking the usage information of our customers. ――From July, the specification was changed to receive calls with the standard phone application in "Rakuten Link" for iOS. Is this one of the causes? It is not due to the specification change of "Rakuten Link" for Rakuten Mobile iOS. ――What kind of inquiries do you receive from users and how do you guide them? We have received voices from some customers, such as the difficulty of connecting to Rakuten Mobile voice calls. Currently, we are informing you of the countermeasures described on the website while asking about the usage status of services such as the radio wave environment of our customers. ――Isn't this matter announced on the support page? A support page is posted on the Rakuten Mobile website. --There is a report that the Ministry of Internal Affairs and Communications has requested the investigation of the cause, but has it been reported to the Ministry of Internal Affairs and Communications, or is it planned to be reported in the future? Rakuten Mobile We have been working closely with the Ministry of Internal Affairs and Communications on a daily basis, but since we are currently investigating this event, we will refrain from responding to individual reporting status. It turned out that Rakuten Mobile was aware that some users' iPhones were unable to receive incoming calls, but the conditions and causes of the occurrence were "under investigation", leading to a drastic solution. It doesn't seem to be. In addition, on the support page entitled "How to solve problems with data communication", "If the Internet is slow, voice calls are difficult to connect, etc., turn the power of the main unit off and then on, Wi-Fi, etc. Please try turning on / off the airplane mode. " However, looking at the situation where the incoming call problem is still occurring, it seems that the problem is not so easy that it can be solved by this method. Needless to say, the problem of not being able to receive calls is fatal when using a smartphone (mobile phone). I would like Rakuten Mobile to disclose the details and causes of the problem as soon as possible.

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