KDDI Group Telegram Service
KDDI Evolva KDDI Evolva Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, President: Hajime Wakatsuki, hereafter KDDI Evolva) is an overtime IVR of "115 (telephone reception)" of the KDDI Group's telegram service * 1 "Denpoppo". We have introduced our own SMS transmission service for automatic voice guidance). The number of customers applying for telegrams via websites is increasing due to the diversification of communication methods such as smartphones and the Internet. However, even though the use of urgent messages in emergencies is declining, 8% of the total number of incoming calls is still out of reception hours (22:00 to 8:00 the next day) at "115 (telephone reception)". You are using. "Denpoppo" will guide you to a website that can be used 24 hours a day, 365 days a year from SMS (Short Message Service) as a support for customers who wish to receive a telegram outside the reception hours. In the 15-day total from the introduction, 53% of the customers who were notified by SMS used the "Denpoppo" website, and more than 20% applied for convenience. We believe that it is contributing. With more than 60% of the "Denpoppo" website being used via smartphones, searchability and operability up to application are easy for customers familiar with EC / mail order sites to use from smartphones. It has been renewed to a simple design that enhances. We also publish a collection of more than 1,000 example sentences and guides such as telegram etiquette that can be conveniently used even by those who are new to telegrams. In addition, the "Denpoppo" telegram is used by many customers as an indispensable communication tool during condolences. In the protracted Korona-ka, the number of inquiries about manners such as "timing to send", "how to write the address", and "how to use honorific titles" increased, and we heard that some customers were using the telegram for the first time. Now that we can't meet in person and express our congratulations and gratitude, we believe that it is a communication tool that delivers heartfelt feelings, warmth, and surprises that are different from casual SNS and online tools. .. KDDI Evolva will continue to strive to provide customer support and product expansion that meet the needs of customers, and to provide "Denpoppo" that is loved by customers. ■ What is the "SMS sending service" introduced in Denpoppo? By using SMS as a communication tool between client companies and customers, we will improve business efficiency and contact rate. You can use it from various service provision types such as cloud use, API cooperation, IVR cooperation, SMS distribution operation consignment. ● Service details: https://www.k-evolva.com/services/omnichannel/sms/ ■ The 3 most popular telegrams in spring ◎ The most popular "plush toy telegram" in spring My Melody and Pompompurin's telegrams are graduated I am pleased with the celebration of graduation, admission and admission. https://www.denpoppo.com/ext/special.html ◎ "Crystal Rose" A transparent preserved flower telegram with a rose attached to the mirror. You can decorate your photos as a photo stand. https://www.denpoppo.com/category/OIWAI_PRESERVED/1200001.html ◎ Urushi Series "Crane and Fuji" A box with an auspicious pattern of crane and Fuji lacquer and gold leaf on a luxurious black lacquer. It is a mold lacquer mount. https://www.denpoppo.com/category/OIWAI/1090000.html ■ Features of the telegram service "Denpoppo" ■ How to apply on the Web "Denpoppo" official website with abundant message examples and guides https: Even first-time customers can apply with confidence from //www.denpoppo.com/. If you apply by 14:00, it will be delivered on the same day at the earliest. In Tokyo's 23 wards and ordinance-designated cities, same-day delivery is possible at reception until 17:00 (paid option), so it can also be used for urgent telegrams. ■ How to apply by phone You can also apply for the telegram from "115" or "dedicated toll-free number". If you apply by phone, you will be charged a text fee in addition to the mount. For more information, please visit https://www.denpoppo.com/contents/115.html. * 1. Telegram-like service provided by a specified letter service operator The product names and company names in the text of this release are trademarks or registered trademarks of each company. ◎ Inquiries * The following is special information limited to media personnel. Please refrain from disclosing information on personal SNS etc. This press release contains information for the media.
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- Denpoppo strengthens customer support that responds to 8% of customers who use it outside reception hours with its own "SMS sending service", to a Web usage rate of 53% via 115 and a CV rate of 20%
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